Privacy Policy

Bowling Green Veterinary Emergency Clinic (BGVEC) is committed to protecting the privacy of our clients and their pets. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or interact with our clinic.

1. Information We Collect
We may collect personal information from you when you:

Visit our website
Contact us by phone, email, or in person
Fill out any forms, including appointment or contact forms

The types of information we may collect include:

Name, address, and contact information (email, phone number)
Pet’s name, breed, age, and medical history
Payment information for billing purposes

2. How We Use Your Information
BGVEC uses your personal information to:

Schedule and manage appointments
Provide veterinary care and treatment for your pets
Communicate with you about your pet’s care, follow-up, and any other relevant updates
Process payments and manage billing records
Improve our services, website, and customer experience

3. Sharing Your Information
We respect your privacy and will not sell, trade, or share your personal information with third parties, except in the following circumstances:

To provide medical care for your pet (e.g., sharing records with a specialist or another veterinary provider)
When required by law or to comply with legal obligations
To protect the rights, property, and safety of BGVEC, our clients, or others

4. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. This includes maintaining physical, electronic, and procedural safeguards in line with industry standards.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site. You can adjust your browser settings to refuse cookies, though this may limit some functionality on our website.

6. Third-Party Links
Our website may contain links to third-party websites, such as partner organizations or other veterinary services. Please be aware that we are not responsible for the privacy practices of these external sites, and we encourage you to read their privacy policies.

7. Your Rights
You have the right to:

Access and update your personal information
Request that we delete your personal information, subject to legal or contractual obligations
Opt out of certain communications or marketing messages

To exercise these rights or for any questions regarding your personal information, please contact us using the details provided below.

8. Changes to This Policy
BGVEC reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Bowling Green Veterinary Emergency Clinic (BGVEC)
760 Campbell Ln Suite 100
Bowling Green, KY 42104
info@bgvec.net
270-715-4664